Articles on: Getting Started

How come I don't see receipts in WellyBox even though they're in my inbox?

You may find discrepancies between receipts in your email and receipts in your WellyBox account for a few reasons. Some of them are listed below.

Reasons why some receipts aren't appearing in my WellyBox account

WellyBox automatically scans your inbox every 24 to 48 hours. It is possible that new receipts have not yet been synced.
Go to the "Inboxes" screen and click on "Sync" next to the inbox you wish to sync. This will force an immediate sync. Wait one hour and check again.

You may have signed up more than once. Perhaps you created an account using another mailbox and connected more than one inbox to it (including the current one). Your inbox might be connected to two WellyBox accounts, resulting in receipts going to the other account.
If you have another account, close it. Please contact support if you have any issues with that.

There might be filters applied to your documents (like date, vendor, etc.). Make sure all filters are set to "All".

A few documents might be hidden by "automation" rules. Delete unnecessary automations from the "Automation" screen.

If you're still having trouble finding the reason, please contact us.

Is there still an issue? Submit a ticket

Updated on: 29/12/2022

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