• About your WellyBox credit or debit card charges

  If you see a charge on your credit card statement under the name “WELLYBOX”, it is probably because you (or someone you know or work with) created a paid account with WellyBox. WellyBox automatically collects your receipts and invoices from varying sources, and allows you to sync them to accounting software and cloud storage services. If you are not sure why WellyBox charged you, you may wish to ask around your administration or accounting/bookkeeping departments. If you need further helpFew readers

• What does it mean that I have an email vendor mismatch?

  When you have an email vendor mismatch, it means that the email address you are trying to use with WellyBox is not actually hosted by Microsoft or Google.Few readers

• Sending outgoing emails from your own email address

  Some services, such as QuickBooks Online, require you to send expenses from your own email address in order for them to be recognized. This means WellyBox has to use your own mailbox to send outgoing emails. Go the Email Accounts screen. For the email address you want to send emails from, click the Actions menu, then select "Allow sending". If the "Allow sending" menu item is disabled, this feature is not suppFew readers

• Why was I signed out of my account?

  In order to preserve the integrity and privacy of your data, WellyBox may sign you out of you account if you were away from your computer for longer than a certain period of time. To sign-in again, click here. If this happens more often than you expect, please contact us by clicking "Chat with us" or "Send us an email" below.Few readers